Nôs Beleza
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Account and data

Delete your Nôs Beleza account

You can delete your account yourself, from inside the Nôs Beleza app. This page explains how, what is removed, and what is kept.

How to delete your account in the app

  1. Open the Nôs Beleza app and sign in.
  2. Open your account settings and choose the option to delete your account.
  3. Confirm the account is yours: enter your password, or sign in again with Apple or Google if that is how you created it.
  4. Finish the deletion. If you run a business, see the note below.

Menu names can differ slightly between app versions.

Deletion is permanent

Once deletion completes, your sign-in identity is removed and the account cannot be recovered. There is no web form: for your security, deletion is done inside the app, where you confirm your identity.

What is removed

  • Your profile record and customer profile
  • Your saved favourites
  • The notification tokens for every device you signed in on
  • Your sign-in identity (your Firebase Authentication identity)
  • If your closure leaves a business with nobody running it, that business’s stored media

What is kept, and why

Bookings

A booking is a shared record between two parties. Deleting it would damage the other party’s records.

Reviews

Published reviews stay public, unlinked from your account. The first name they were published under stays too.

Reports and moderation records

Kept so that moderation history stays intact.

Bookings and reports are not publicly readable. Once your sign-in identity is gone, they are not reachable by other users of the app. The full explanation is in the Privacy Policy. Read “Retention and Deletion” in the Privacy Policy

If you run a business

Your storefront is closed first, so it stops taking new bookings. If there are still upcoming or unresolved appointments, deletion will not complete yet: the app tells you so, new bookings are turned off, and nothing personal is deleted until those appointments are resolved. Customers who booked with you should not lose their appointments without warning.

Can’t access the app?

If you cannot sign in or cannot reach the delete option, contact support from the email address on your account. Tell us which account you use (customer or professional). Never send your password: we will never ask for it.

Email supportsupport@thekaymer.com

Data retention: the Privacy Policy explains the current state of retention. Please read it before you delete an account.